Release Log

You can now view fuel levy amounts and the applied fuel percentage when exporting consignment charges. This update makes it easier to understand how fuel surcharges contribute to your overall revenue and verify that fuel costs are being accurately recovered.

The export includes separate columns for freight charges, fuel levy amounts, and the fuel percentage used in the calculation. These values are pulled directly from your existing charge data, ensuring consistency with what appears in billing and invoices. No additional setup or custom fields are required.

Key Benefits:

• Clear breakdown of freight and fuel revenue in exports

• Improved ability to validate fuel levy calculations externally

• No manual configuration or workarounds required

For more information, see our Knowledge Base article: Bulk Charges Report

If you missed our webinar, the recording is now available below.

We’ll soon be rolling out Carrier Integrations, Rate Shopping (via Pack Screen) and Carrier Selection Rules. In addition to our own direct connections to carriers, we’ve partnered with with Shippit and EasyPost to provide their platforms for free to all of our customers. This provides a significant cost saving for anyone currently paying for a 3rd party carrier platform. (Existing Shippit / EasyPost accounts can also be transitioned to being provided free; refer to our FAQs)

For the full run-through of what’s coming, see our blog post.

You can now connect Etsy to CartonCloud using our new Self-Managed Integration, giving you full control to set up and manage the connection directly within your CartonCloud account.

This integration automatically creates Sale Orders in CartonCloud when receipts are Paid in Etsy, helping streamline the flow from inventory management through to warehouse fulfilment - without manual data entry or support assistance.

Once enabled, the integration will:

• Automatically sync Etsy orders into CartonCloud as Sale Orders.

• Transfer key order details such as items, delivery address, order number and shipment number.

• (Optionally) Write-back Tracking details and update order status in Etsy when orders progress in CartonCloud.

Getting Started

The integration can be configured from the Self-Managed Integrations page in CartonCloud using your Etsy API credentials.

Self-Managed Integrations are a paid add-on, billed weekly while active.

For setup instructions and requirements, see our Knowledge Base article: Self-Managed Etsy Integration

You can now configure multiple consignment note templates within CartonCloud, allowing you to tailor document layouts and content for different operational or compliance requirements, such as Dangerous Goods or Limited Quantity shipments.

When printing a consignment note, you can select your preferred template directly from a drop-down menu next to the Print Connote button. A default template can also be set, so your most commonly used format is applied automatically when printing.

For more information, see our Knowledge Base article: Managing Document Templates

You can now connect Cin7 Core to CartonCloud using our new Self-Managed Integration, giving you full control to set up and manage the connection directly within your CartonCloud account.

This integration automatically creates Sale Orders in CartonCloud when orders are Authorised in Cin7 Core, helping streamline the flow from inventory management through to warehouse fulfilment - without manual data entry or support assistance.

Once enabled, the integration will:

• Automatically sync Cin7 Core orders into CartonCloud as Sale Orders.

• Transfer key order details such as items, delivery address, order number and shipment number.

• (Optionally) Write-back Tracking details and update order status in Cin7 Core when orders progress in CartonCloud.

Getting Started

The integration can be configured from the Self-Managed Integrations page in CartonCloud using your Cin7 Core API credentials.

Self-Managed Integrations are a paid add-on, billed weekly while active.

For setup instructions and requirements, see our Knowledge Base article: Self-Managed Cin7 Core Integration

We’re about to release a new feature to take photos from the Pack Screen, making it easy to capture a visual record of the contents of each box before it is sealed. This helps improve accuracy, accountability, and traceability by recording exactly what was packed at the time of dispatch.

Using a new action barcode, CCACT006, photos can be captured instantly during packing without slowing down the workflow. You can take one or more photos per item, and each image is automatically named based on the item’s label, making them easy to identify later.

Key Benefits:

• Quickly capture proof of what was packed before sealing cartons

• Support faster issue resolution with clear visual records

• Maintain packing speed with simple barcode-triggered photo capture

We recommend using a USB camera mounted on an arm which sits above the packing station. This way you can simply scan the new action barcode, or press the Take Photo button and the photo will be immediately attached to the item.

Photos are saved as Packing Confirmation documents against the Sale Order and customer visibility can be controlled via organisation settings.

You can now configure whether stock confirmation is optional or required during picking.
The Reallocation setting has been upgraded from a simple checkbox to a dropdown with more flexible options.

The previous Yes/No checkbox at the customer level has been replaced with a dropdown that allows you to choose between:

• No

• Yes - Optional Confirmation

• Yes - Confirmation Required

This setting can be configured at both the customer level and product level, allowing product-specific rules to override the default.

When confirmation is required, pickers must complete the Reallocation verification step before continuing in the picking workflow. If confirmation is optional, the step can be skipped.

These improvements give your team greater control over warehouse accuracy while keeping workflows flexible.

You can now delete multiple Purchase Orders at once directly from the Purchase Orders list screen. This makes it much easier to clean up records created by bulk imports, integrations, or other large-scale actions.

Simply filter the Purchase Orders list to find the records you want to remove, select them using the checkboxes, and confirm the deletion. You can select individual records, all Purchase Orders on the current page, or all records that match your filter.

If some Purchase Orders cannot be deleted due to existing business rules (such as allocated stock or restricted statuses), those records will be skipped and a message will explain why. Any eligible Purchase Orders will still be deleted.

For more information, see our Knowledge Base article: Purchase Orders

You can now connect your eBay account to CartonCloud using our new Self-Managed Integration, giving you full control to set up and manage the connection directly within your CartonCloud account.

Once enabled, the integration will:

• Automatically sync eBay orders into CartonCloud as Outbound Orders, transferring key order details such as items, delivery address, order number and shipment details.

• (Optionally) Send shipment confirmation and tracking to eBay when Sale Orders are dispatched in CartonCloud and tracking is on the consignment.

Getting Started

The integration can be configured from the Self-Managed Integrations page in CartonCloud.

Self-Managed Integrations are a paid add-on, billed weekly while active.

For setup instructions and requirements, see our Knowledge Base article: Self-Managed eBay Integration.

Note: This functionality is currently in Beta. Please reach out to Support if you have any questions or encounter any issues.

We’ve introduced several improvements to the Pack Screen to make packing orders faster and easier to follow.

When packing orders with many products, it can be difficult to keep track of what has just been packed. Newly packed items now appear at the top of the packed items list, helping keep the most recent activity visible without the screen jumping or scrolling unexpectedly.

To make this even clearer, the item that has just been packed now briefly pulses green, making it easy to confirm that the pack action was successful.

We’ve also improved how weight behaves when opening the Pack Screen. If the calculated weight already matches the stored consignment item weight, the weight field will now automatically switch to Auto mode, ensuring it continues updating automatically as items are packed.

Key Benefits:

• Easily see the most recently packed items

• Quickly confirm pack actions with visual feedback

• Reduce scrolling and loss of context when packing large orders

• More intuitive automatic weight updates

As an admin, you can now view deleted Invoices and Run Sheets directly in the Deletion Logs screen. Each log entry shows the record type, ID, the user who deleted it, and the date and time the deletion occurred.

A new free-text search bar has also been added to Deletion Logs, making it easier to quickly locate specific records. You can search using an ID, reference, user name, customer name, or other related values to find the information you need without manually reviewing logs.

For more information, see our Knowledge Base article: Deletion Logs

You can now connect your Amazon Seller Central account to CartonCloud using our new Self-Managed Integration, giving you full control to set up and manage the connection directly within your CartonCloud account.

Once enabled, the integration will:

• Automatically sync Amazon orders into CartonCloud as Outbound Orders, transferring key order details such as items, delivery address, order number and shipment details.

• (Optionally) Send shipment confirmation and tracking to Amazon when Sale Orders are dispatched in CartonCloud and tracking is on the consignment.

Getting Started

The integration can be configured from the Self-Managed Integrations page in CartonCloud.

Self-Managed Integrations are a paid add-on, billed weekly while active.

For setup instructions and requirements, see our Knowledge Base article: Self-Managed Amazon Integration.

Note: This functionality is currently in Beta. Please reach out to Support if you have any questions or encounter any issues.

Pack Screen improvements

We have improved the Pack Screen so that when auto-generated consignment items are enabled and visible, stock is now automatically packed into those items. This auto-pack behaviour also applies if the packing screen is bypassed.

This update helps streamline warehouse workflows and supports the transition to Warehouse Fulfilments as the standard fulfilment model across CartonCloud.

Bypass packing workflows

If you are not using the Pack Screen we now support the following simplified workflows that make it easier to enable Warehouse Fulfilments without adding extra steps to your process:

• Auto-pack with auto-generated items:

  If you use auto-generated consignment items, all stock will automatically be allocated to the appropriate generated items when packing is completed. If any stock does not match a generated item, it will be placed into the first available item to ensure the order can still progress.

• Auto-pack without auto-generated items :

  If a Warehouse Fulfilment / Consignment does not contain any items, and the associated Sale Order is marked Packed, CartonCloud will now automatically generate a single consignment item and allocate all stock to it. This is ideal if you do not need to manage packing at a detailed level.

You can now connect your WooCommerce shop to CartonCloud using our new Self-Managed Integration, giving you full control to set up and manage the connection directly within your CartonCloud account.

Once enabled, the integration will:

•  Automatically sync WooCommerce orders into CartonCloud as Outbound Orders when orders reach Processing status transferring key order details such as items, delivery address, order number and shipment details.

• (Optionally). WooCommerce orders will be marked as Complete when the Outbound Order is Dispatched in CartonCloud. Additionally, tracking details will be synced to WooCommerce (this requires WooCommerce Shipment Tracking plugin  to be configured in your WooCommerce shop) 

Getting Started

The integration can be configured from the Self-Managed Integrations page in CartonCloud using your WooCommerce REST API credentials.

Self-Managed Integrations are a paid add-on, billed weekly while active.

For setup instructions and requirements, see our Knowledge Base article: Self-Managed WooCommerce Integration

Note: This functionality is currently in Beta. Please reach out to Support if you have any questions or encounter any issues.

We have introduced a new optional grouping toggle on the Sale Orders → Search by Other Fields tab to make manual order creation simpler and clearer. This update allows inventory with the same product and custom field values to be grouped together, showing a combined available quantity instead of multiple separate rows.

This grouped view helps users quickly understand how much stock is available and place orders in one step, without needing to select from multiple inventory lines. Ordering from a grouped result automatically allocates stock across underlying inventory using the existing allocation rules.